• Can we delegate customer relations to machines?

    As the world’s leading robot manufacturer, Japan is particularly well placed to test new robotic applications. In 2015, the media reported the launch of a new type of hotel near Nagasaki: the Henn Na Hotel, staffed almost entirely by robots.

  • Using performance-related bonuses to motivate employees? It’s not necessarily a good idea…

    “All work deserves payment”, as the saying goes, and one of the key aspects of successful organizations is their ability to reward each member based on his or her actual contribution.

  • Picture by Bernard Hermant on Unsplash

    The legal implications of digital privacy

    A June 2018 decision rendered by the Supreme Court of the United States established an interesting principle on digital privacy in a case related to a criminal proceeding.

  • How managers create a sense of justice

    Research has shown that commitment and well-being at work are fostered by a sense of being treated fairly, and that withdrawal or antagonistic behaviours stem from a sense of being treated unfairly. However, feeling fairly treated is not limited to “a fair pay for a fair day of work”. It also relates to the way in which decision-making processes and human interactions are assessed. A two-step heuristic process has thus been developed to help managers build environments that employees consider fairer.

  • Actions speak louder than words

    Actions speak louder than their words to potential investors

    One of the key challenges for start-ups and entrepreneurs who are not privileged enough to already have large sums of money at their disposal, is acquiring the vital funds needed to transform their ideas into reality. There are many ways to attempt to obtain this funding such as personal connections, crowdfunding or government start-up schemes, what these methods have in common is they all involve trying to persuade others that your product or service is worth investing in.

How managers create a sense of justice

Research has shown that commitment and well-being at work are fostered by a sense of being treated fairly, and that withdrawal or antagonistic behaviours stem from a sense of being treated unfairly. However, feeling fairly treated is not limited to “a fair pay for a fair day of work”. It also relates to the way in which decision-making processes and human interactions are assessed. A two-step heuristic process has thus been developed to help managers build environments that employees consider fairer.

Actions speak louder than their words to potential investors

One of the key challenges for start-ups and entrepreneurs who are not privileged enough to already have large sums of money at their disposal, is acquiring the vital funds needed to transform their ideas into reality. There are many ways to attempt to obtain this funding such as personal connections, crowdfunding or government start-up schemes, what these methods have in common is they all involve trying to persuade others that your product or service is worth investing in.

Does being beautiful make you a more electable director?

Would George Clooney make a successful company director? Or, Angelina Jolie the best president? Or, maybe Brad Pitt the next CEO of a Fortune 500 company? Well, it certainly would fit a notion that has always been believed - the more attractive a person is, the more likely it is that their looks positively affect their professional career, and the more likely they are to be successful.

Intolerance on social media: #refugeeswelcome and the Paris terrorist attacks

It is now a fairly uncontested fact that racism and intolerance characterise a significant portion of the content shared on major social media platforms like Facebook, Twitter or YouTube. From the United States to Europe, the spread of hate speech has been witnessed by ordinary users as well as journalists, politicians, celebrities and activists.

In support of “organic” management, more living than digital

One of the main features of the processes initiated by the expansion of digitalisation and the development of artificial intelligence, which is currently establishing itself as the only and inevitable means of “progress” in the future, is the desire to conquer and "ideologically" transform managers and organisations portrayed as "ill-adapted, or even obsolete".

Cambridge Analytica’s ‘secret’ psychographic tool is a ghost from the past

The ongoing Facebook and Cambridge Analytica scandal has revealed just how vulnerable our social-media data are to exploitation. Marketers, political groups and shadowy third parties can now harvest our information, divide us into homogenous groups and send targeted messages in ways that are far beyond anything imagined even a decade ago.

Want to be a CEO? Forget the ‘boundaryless’ career and climb the ladder

We’ve all heard how job hopping is the ‘new normal’ for young workers. How millennials expect to be challenged, supported and validated in their role – and that if an employer doesn’t provide these things they will simply jump ship to something new. Young workers are connected and agile - moving from one position to the next doesn’t faze them.

Why digital transformation is the key to healthier (and more numerous) business relationships

Small and medium-sized B2B companies are the backbone of the European economy – but many are struggling to digitize. Some question the (often considerable) expense, others state that it’s just not necessary for their business or fear the resistances related to new habits and competencies that new technologies require.

The public decision-maker in the face of uncertainty: towards the technical democracy?

The development of uncertainty resulting from scientific and technical innovation is a particular challenge for the public decision-maker. The time when he could decide on a major program and impose it on the people is gone forever. As authority cannot be based on knowledge anymore, a new approach is needed that requires the involvement of the stakeholders to the decision.

The Creosote, this High-Performing Manager Who Destroys Your Business

One of the important factors of organization decline is the type of managers it recruits and promotes. Among them is what I call the ‘Creosote manager’, the one who kills life all around him to flourish. Creosote people populate just about every organization that I encounter and that have so much trouble innovating. Would there not then be a causal link?