Research has shown that commitment and well-being at work are fostered by a sense of being treated fairly, and that withdrawal or antagonistic behaviours stem from a sense of being treated unfairly. However, feeling fairly treated is not limited to “a fair pay for a fair day of work”. It also relates to the way in which decision-making processes and human interactions are assessed. A two-step heuristic process has thus been developed to help managers build environments that employees consider fairer.
How do feelings of justice and injustice play a role in employees’ commitment in their work? What are they characterized by? Concretely, what actions can a manager take to manage fairly?